Terms of Service

By accessing or using Vivaran, you agree to these Terms of Service.

If you are using Vivaran on behalf of a school, centre, organisation, or other institution, you represent that you are authorised to accept these terms on that organisation’s behalf.

If you or your organisation have a separate signed pilot agreement, master services agreement, order form, data processing agreement, or similar written contract with Vivaran, that separate agreement controls to the extent of any conflict with these public terms.

Vivaran is intended for authorised adults, institutions, and staff users. You may use Vivaran only if you can form a binding agreement and are permitted to do so under applicable law.

You are responsible for keeping your login credentials secure and for all activity that occurs through your account unless the activity results from Vivaran’s own unauthorised conduct or a security failure caused by Vivaran.

You must provide accurate account and organisation information and update it if it changes. Vivaran may suspend or restrict access if account information is materially false, misleading, or used in a way that threatens the service or other users.

Vivaran gives you a limited, non-exclusive, non-transferable right to access and use the service for your internal educational, developmental, administrative, or organisational workflows, subject to these terms and any separate agreement.

You may not:

• Use Vivaran for unlawful, fraudulent, abusive, or deceptive purposes.
• Attempt to access workspaces, accounts, or data you are not authorised to access.
• Interfere with, overload, probe, disrupt, or damage the service or its infrastructure.
• Upload malware, harmful code, or content designed to compromise security or availability.
• Reverse engineer, scrape, copy, or extract the service except where applicable law clearly permits it.
• Use Vivaran to build competing datasets, unsafe child profiles, or targeted advertising workflows involving children.
• Present AI-generated output as final professional advice without appropriate human review.

Clients and authorised users retain responsibility for the data they submit to Vivaran. You must have the rights, permissions, notices, and lawful basis needed to collect, use, upload, and share that data.

For school, centre, or programme deployments, the client institution remains responsible for parental consent, privacy notices, staff permissions, correction requests, deletion decisions, report sharing, and other decisions about how records are used.

Vivaran does not provide medical care, therapy, diagnosis, legal advice, admissions decisions, or educational certification. Records and workflow tools may support those processes, but responsibility for the actual decisions stays with the client and its authorised professionals.

You grant Vivaran the limited rights necessary to host, process, transmit, secure, back up, and display your submitted data solely to provide and support the service under these terms and any separate client agreement.

Vivaran may offer AI-assisted drafting, summarisation, synthesis, classification, or planning support features.

These features are assistive only. They are not autonomous clinical, therapeutic, legal, school-readiness, or admissions systems. You remain responsible for reviewing outputs before relying on them, sharing them, or using them in decisions that affect a child, student, parent, or staff member.

Unless a separate written agreement explicitly says otherwise, Vivaran does not use client-controlled child or parent data to train third-party AI models.

Paid features, pilot deployments, or custom client work may be governed by separate pricing terms, invoices, proposals, order forms, or signed agreements. If fees apply, you agree to pay them as described in the relevant commercial document.

Free, pilot, beta, preview, or early-access features may be incomplete, limited, experimental, modified, suspended, or removed at any time. Vivaran may change feature scope, workflows, or availability during a pilot in order to improve safety, quality, reliability, or product fit.

Unless explicitly stated in a separate written agreement, Vivaran does not promise enterprise-grade uptime, dedicated on-site support, disaster recovery commitments, or service levels.

Vivaran and its underlying software, design, branding, documentation, text, workflows, and platform materials remain the property of Vivaran and its licensors, except for customer data and third-party materials that belong to their respective owners.

These terms do not transfer ownership of Vivaran’s product, code, models, branding, or service architecture to you.

Subject to your rights in your own data, Vivaran may use feedback, bug reports, suggestions, and feature requests you provide to improve the service, without restriction or compensation to you.

Vivaran may suspend, restrict, or terminate access if necessary to respond to security incidents, suspected abuse, non-payment, unlawful use, material breach of these terms, or risks to the service or other users.

You may stop using Vivaran at any time. Termination of a client relationship may also be governed by any signed pilot agreement, order form, or other commercial document.

After termination, Vivaran may retain and delete data according to the applicable contract, the Privacy Policy, operational backup cycles, legal obligations, and security requirements.

Vivaran is provided on an “as is” and “as available”basis except to the extent a separate written agreement expressly says otherwise.

To the maximum extent permitted by law, Vivaran disclaims implied warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

Vivaran is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, anticipated savings, or data, arising from or related to the service, even if advised of the possibility of such damages.

To the maximum extent permitted by law, Vivaran’s total aggregate liability arising out of or relating to these terms or the service will not exceed the amount paid to Vivaran for the specific service giving rise to the claim during the 12 months before the event giving rise to liability. If no amount was paid, Vivaran’s total liability will be limited to INR 10,000.

Nothing in these terms excludes liability that cannot lawfully be excluded or limited under applicable law.

These terms are governed by the laws of India. Subject to any mandatory legal rights, courts in Pune, Maharashtra will have exclusive jurisdiction over disputes arising from these terms or the use of Vivaran.

Vivaran may update these terms from time to time. If changes are material, Vivaran may notify users through the website, email, dashboard notice, or a comparable communication channel. Continued use after an updated effective date means you accept the revised terms.

If any part of these terms is found unenforceable, the remaining parts remain in effect. Vivaran’s failure to enforce a provision is not a waiver of future enforcement.

Questions about these terms can be sent to tech@vivaran.app.